When running a call center, time equals money. Time spent entering orders and not talking to customers is time wasted and money wasted.
Improve your Customer View
Advanced Distribution for Microsoft Dynamics® AX (ADAX) from Advanced Distribution Partners provides a dedicated order-taking screen, allowing your call center representatives to easily access a 360-degree view of the customer.
Within a single screen, your representatives can search business relationships and contacts according to different criteria, such as prospect or customer. This single screen enables your representatives to view the entire history of the caller – open orders, back-ordered order lines, packing slips, invoices and complaints – for better service.
- Watch how Order Management from Advanced Distribution Partners allows you to:
Flexibly Functionality
With access to customer diaries, order entry staff can make modifications, deletions and additions, and utilize service messages as required. Order entry is flexible and tailored to the contact, whether B2C or B2B.
B2C functions include:
- Validating whether the customer wants a quote or order.
- Up-selling and cross-selling suggestions.
- Credit card authorization.
B2B functions include the ability to:
- Search and select the customer partner channel.
- Add items via referenced assortments.
- Close the order with available to promise validated.
Stop Wasting Time
In a Global Economy: Staying Competitive in the Multi-Channel Distribution Industry Through The Effective Use of Best Practices
Advanced Distribution from Advanced Distribution Partners
Advanced Distribution Partners live and breathe distribution; our software goes deeper than any out-of-the-box band-aid solution offered by solution provider generalist.
Get the right solution to power smarter decisions in your business! Advanced Distribution Partners combine their deep understanding of Industrial Distribution with the latest Microsoft technology to customize and implement a solution that addresses your needs while maximizing your margins.
Ask us how running ADAX from Advanced Distribution Partners in your call center will put money back into your business and time back on your clock.
Advanced Distribution Partners – Advanced Solutions, Clear Results.
