Fast Order Entry for Call Centers

When running a call center, time equals money. Time spent entering orders and not talking to customers is time wasted and money wasted. Running an Advanced Distribution software solution in your call center will put money back into your business and time back on your clock.

Our solutions provide a dedicated order taking screen, which allows your call center representative to easily access a 360-degree view of the customer. Within a single screen, your representatives can search business relationships and contacts according to different criteria, such as prospect, suspect or customer. You can also search by a specific field, such as contact name, city, zip code, and phone. This single screen enables your representatives to view the entire history of the caller for better service.

Our Advanced Distribution software also helps streamline order processes. This is particularly useful when a call is initiated and it is difficult to determine whether the caller is looking to place an order or receive a quote. Our solution allows you to create the basket first, and later indicate who the customer or prospect is, and whether they are looking to submit an order or receive a quote. Additionally, if the customer already exists in the database, they are automatically recognized by the automatic detection, to avoid duplication.

Another useful feature we provide is item line/basket entry done via assortment. This can be performed through various methods, by only the items referenced to one customer or one hierarchy, by all items belonging to a family or sub-family, by all items which can be cross-sold together, and by all equivalent items that can create opportunities for up-selling or down-selling. The line entry can also be done via the catalog display, so your contact center representatives have the same view as your customers who are looking a paper catalog or the company website. This enables a smoother transaction between your customers and your representatives.

Our Advanced Distribution software also provides a closing and order summary at the end of the transaction. This shows the representative the quantity and cost of the order, and helps the representative identify potential data entry errors, such as exceeded or overdue credit limits and the workflows that will follow this order. Giving your representatives the ability to provide possible delivery dates when customers place their order is another great feature of our solution. By evaluating your supply chain lead-times, such as procurement, manufacturing, stock, transportation and customer constraints, we can provide accurate delivery dates during any stage of the sales process. Decreasing your order entry time is just one of the many features a solution from Advanced Distribution Partners can provide.

Our nimble solution gives your representatives the ability to change the order, delivery address and transport services for all order lines. Should your representatives need access credit card authorizations, they can be easily located on the summary screen.